1. What products do you sell?
Terawy provides men’s shoes and quality footwear for customers throughout the United States.
Our products are selected to provide fashionable, comfortable, and practical options for everyday wear and different personal styles.
2. Where Do You Ship?
We currently ship only within the United States.
We do not offer international shipping.
3. How Long Does Order Processing Take?
Orders are usually processed and shipped within 1 to 3 business days after payment confirmation.
4. How Long Does Delivery Take?
After shipment, orders are generally delivered within 3 to 7 business days.
Actual delivery times may vary depending on the shipping carrier, destination, holidays, weather, and other circumstances.
5. Can I Return My Order?
Yes.
Returns may be requested within 30 days after delivery if the products meet our return requirements.
Men’s shoes and footwear should generally be unworn, undamaged, and in original condition with applicable tags, shoe boxes, packaging, and included materials.
6. How Do I Request a Return?
Please contact our customer support team with your order information before sending any item back.
If the reason for the return is related to size, fit, damage, or an incorrect item, please include the relevant details so our team can assist you.
7. How Will I Receive My Refund?
Approved refunds are returned to the original payment method and are generally processed within approximately 3 business days after approval.
The time required for the funds to appear may vary depending on the payment provider.
8. What Payment Methods Are Accepted?
We accept:
– VISA
– MasterCard
– American Express
– Discover
9. How Can I Contact Support?
Business Email:
support@terawy.com
Phone:
504-862-0066
Mailing Address:
8228 Sycamore Place
New Orleans, LA 70118
United States